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Captain James A. Lovell Federal Health Care Center

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The Launch Newsletter

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Lovell FHCC Monthly Newsletter - August 2020

A Message from Leadership...

Robert G. Buckley, MD, MPH FACEP, Director


It’s been five months since the pandemic began to significantly impact operations, here at Lovell Federal Health Care Center. Safety is always our top priority, and so our current reality requires face masks for all, no walk-ins for non-emergent services, gate screenings, and social distancing.

Since late June, we’ve been gradually increasing the number of face-to-face outpatient services scheduled each day with the current goal of reaching our normal capacity in the fall. However, we expect that our “normal” in late 2020 will look quite different than it did in the past. I don’t necessarily consider that a bad thing, for a few reasons:

  • While telehealth has been a VA and DoD health care option for many years, COVID-19 has made it a well-utilized practice. While some appointments will always need to be face-to-face, the ability to engage by video with health care providers from the comfort of one’s own home is a tremendous benefit for many of our patients.
  • Similarly telework is not new, and as a hospital, much of our work will always remain on-site. Telework will not be a good fit for everyone, and for many, it will only be practical on a short term or occasional basis.  However, COVID-19 has helped us to recognize that telework can be a viable and productive option for employees who can perform some or many functions of their jobs from home.
  • COVID-19 has helped many to embrace stronger hand hygiene habits. If continued, this practice will serve as excellent prevention from innumerable diseases in addition to coronavirus, including the flu and the common cold.

This has not been an easy year for any of us, and it’s only natural for us to look forward to parties, travel and other activities that have been canceled, postponed or temporarily replaced by virtual alternatives. But it’s also important to embrace the aspects of our “new normal” that represent positive change and an improved quality of life for all.   

Let's Get Social

FHCC has a presence on Facebook, Instagram and Twitter. Please see the links below to visit our social media sites. Below are the posts that received the highest engagement for the month.

Top Posts from July

15 Sailors From FHCC Command Promoted


FHCC Navy Leaders toured Lovell, surprising newly promted sailors with news of their advancement. Please view the full photo album, story, and list of promoted sailors here.

FHCC Nursing DAISY and BEE Award Winners


On August 7, the Captain James A. Lovell Federal Health Care Center recognized its DAISY and BEE nurse award winners with a small ceremony. The DAISY/BEE award ceremony recognized both military and civilian staff members for their contributions to providing the best healthcare for Lovell FHCC beneficiaries. View the full photo album and read the write up here.

Throwback Thursday Photo of Former Hospital

Throwback Thursday  

Click here to view our Throwback Thursday photo looking back at the former Great Lakes Naval Hospital/Clinic. This image is from back before the Navy Hospital and the former North Chicago VA Medical Center joined forces to become Captain James A. Lovell Federal Health Care Center in October, 2010. Thank you to Navy Medicine for sharing the photos.

Remembering Our Korean War Veterans

Cropped Korean War  

When the country called, over 1.5 million Americans answered the call and left home to fight in the Korean War. On July 27, we joined many in remembering those who fought in the Korean War on National Korean War Veterans Armistice Day. See the full post here, and thank you to all Korean War Veterans for your service!

VHA Executive in Charge Visits Lovell FHCC

4 pannels DMLSS Collage

Lovell FHCC welcomed VHA executive in Charge Dr. Richard Stone Wednesday, August 12. Photos by Mass Communication Specialist Seaman Apprentice Minh-Thy H. Chu

Lovell FHCC welcomed Veterans Health Administration Executive in Charge Dr. Richard Stone Wednesday for a visit and to mark the FHCC’s launch of a new logistics and supply chain management system already in use by the Department of Defense.

FHCC, the nation’s only federal health care center integrating Department of Defense (Navy) and VA health care, was chosen to be the first in the VA health care system to use the Defense Medical Logistics Standard Support (DMLSS) system. Applying the hard-fought lessons learned at the FHCC, the VA will implement the use of DMLSS at all its 75 hospitals and 1,200 ambulatory care facilities, Stone said, in coming years.

Stone stressed the importance of DMLSS to the VA. He noted the path of the future is effectively integrated federal health care, which can be accomplished with an electronic health record and integrated management processes.

The VA’s decision to implement DMLSS has come over several years and represents the agency’s pledge to modernize systems infrastructure, including replacing the electronic health record, financial and supply chain management systems. DMLSS will allow FHCC and other VA medical facilities to have oversight and visibility of the supply chain, increase fiscal accountability and offer opportunities to leverage volume of VA and Department of Defense business for financial efficiency and increased cooperation across federal agencies.

“After years of detailed planning, we are very excited to implement DMLSS at Lovell FHCC,” said Lovell FHCC Director Dr. Robert Buckley. “This is a big leap forward at the agency (VA) level in business operations.”

Dr. Stone was joined by other VA and VHA leaders involved in the project including the Veterans Affairs Logistic Redesign (VALOR) program management office; Veterans Integrated Service Network 12; VA Office of Information Technology; VA Office of Acquisition, Logistics and Construction and the VA Enterprise Program Management Office.
Additionally, leaders from the Defense Health Agency including the Engineering, Solutions Architecture, Business Analytics Division; Solution Delivery Division and Medical Logistics Information Technology Program Management Office were in attendance, as well as FHCC leadership and the FHCC DMLSS Implementation Team.

View the entire photo album of Dr. Stone's visit at our Facebook page.

Lovell FHCC Offers Drive-Thru Audiology Clinic

By: Mass Communication Seaman Apprentice Minh-Thy Chu, Lovell FHCC Communications

Drive up audiology

Dr. David Jagodzinski provides car side audiology services to an FHCC patient. Photo by Mass Communication Seaman Apprentice Minh-Thy Chu.

Due to the COVID-19 pandemic, our Lovell FHCC Audiology Clinic has implemented Car Side Audiology Services. This new service is available at our North Chicago hospital and our McHenry and Kenosha Community Based Outpatient Clinics.

During the pandemic, we regret that we can not offer walk-in care. This service is a scheduled appointment for hearing aid repair and/or pickup. This replaces the Walk-In Audiology Repair Service, previously offered at our North Chicago location.

Patients can call 224-610-3759 to make an appointment for a drive-in visit to North Chicago as well as drive-in appointments at the Kenosha and McHenry CBOCs. At their scheduled appointment time, patients pull into a designated parking spot, where they will be met by a provider. The provider will conduct what can be done for the patient inside the hospital facility, then come back out to conclude the appointment.

Dr. David Jagodzinski says clinic staff is still doing everything they can audiology-wise to continue helping their patients, including cleaning, fixing, and ordering hearing aids -- all without patients needing to get out of their cars!

Currently there is only one parking spot available at a time, but soon two cars can be helped at once. Signs will also be placed around the campus to direct patients to the Audiology car stop.

See more photos and the full story at our FHCC Facebook page.

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Veterans Health Administration · 810 Vermont Avenue, NW · Washington, DC 20420 · 877-222-VETS (877-222-8387)