Captain James A. Lovell Federal Health Care Center
Audiology / Speech Pathology Clinic
The Audiology & Speech Pathology Clinic conducts comprehensive assessment and rehabilitation of patients with speech, language, swallowing, hearing, and balance disorders. Clinicians determine the need for hearing aids or other assistive communication devices, provide them as needed, and instruct patients on their use and maintenance.
AUDIOLOGY SERVICES PROVIDED INCLUDE:
- Hearing aid evaluation / fittings / repairs
- Pediatric evaluations
- Retiree At Cost Hearing Aid Program (RACHAP)
- Comprehensive vestibular evaluations
- Central Auditory Processing evaluations
- Tinnitus Management
- Special Medical Exams (SME)
- Hearing Conservation
- Aural Rehabilitation
SPEECH PATHOLOGY SERVICES INCLUDE:
- Diagnosis of speech, language and swallowing disorders
- Treatment of speech, language and swallowing disorders
- TeleSpeech Services
Face-to-Face, Telephone and Telehealth Audiology appointments are now available at the North Chicago location, McHenry, Kenosha and Evanston Community Based Outpatient Clinic (CBOC’s). Please inform the scheduler when you call to make an appointment of the location you prefer to be seen at.
Speech Pathology appointments are available at the North Chicago location or via telehealth to home.
Initial Audiology Appointments: All eligible patients may schedule routine hearing tests and hearing aid service audiology appointments without a physician’s referral/consult.
Patients may call the Audiology Clinic directly, send a request via myHealtheVet or request an appointment through VA Online Scheduling (VAOS).
Consults from a Primary Care Provider are needed for the following Audiology conditions/eligibilities: sudden hearing loss, benign paroxysmal positional vertigo (BPPV) testing/treatment; comprehensive vestibular evaluations, active duty, active duty dependents and Tricare.
Consults from a provider are required for all Speech, language or swallowing requests.
Hearing Screening for school age children are scheduled with the Family Practice Clinic. If a full evaluation is needed, Family Practice will consult Audiology for a comprehensive examination.
Earwax removal or issues is to be addressed/managed by patients Primary Care Provider. Consults to either the Ear, Nose and Throat (ENT) or Audiology Clinic is required if deemed appropriate by PCP. If you are an established Audiology patient, ear wax will be addressed at your scheduled Audiology appointment. Please note that a $50 copay may apply for specialty clinic care.
Speech Pathology Clinic – Speech Therapy services are scheduled on an individual, as needed basis upon the clinicians’ recommendations. Speech therapy services can be provided via tele-health or in person in North Chicago.
Audiology Clinic – Hearing aid issuance, adjustments, programming, etc. are scheduled within the Audiology Clinic upon request of the Audiologist or on an as needed basis. Audiology appointments are now available at the North Chicago location, McHenry, Kenosha and Evanston Community Based Outpatient Clinic (CBOC’s), via face-to-face, telephone and/or tele-health as well. Please inform the scheduler when you call to make an appointment of the location you prefer to be seen at.
All appointments are scheduled through the Audiology/Speech Pathology main clinic at – 224-610-3759. Please specify the location and type of appointment you would like to schedule.
Hearing Aid Repair Service Options:
Walk In Services are no longer available. This has been replaced with a new service called, Car side Audiology Repair Clinic, which is a scheduled drive up appointment offered at the main clinic in North Chicago, McHenry and Kenosha CBOC’s. If you are interested in scheduling this type of appointment, please inform the scheduler when you call to make an appointment.
Drop Off or Mail In: Patients may drop off or mail their hearing aids for repair. McHenry, Evanston and Kenosha CBOC locations have secure drop off bins within the front doors of each location. There is also a secure drop off bin located at the FHCC North Chicago within the revolving doors of Building 133EF.
If you chose to mail your aid, please mail to FHCC Attn: Audiology (126), 3001 Green Bay Road, North Chicago, IL 60064. Once the hearing aids are repaired, they will be returned via mail (unless other arrangements are made to pick them up at the Car Side clinic). Please allow 2-3 weeks turn-around time.
Hearing Aid Battery and/or Filter Reorder Options:
1. Call the DALC: 303-273-6200 to reach the automated reorder line. Select 1 to place an order or speak with a customer service representative.
2. Email: email@example.com (email orders include first initial of last name, last 4 of SSN, and battery size).
3. Call the Audiology Clinic – 224-610-3759 – to request an order be placed.
4. Send secure message via myHealtheVet to request an order be placed.
- Bldg 133CA
Hours of Operation
Monday - Friday, 7:30 a.m. - 4 p.m.
Every Other Saturday, 8 a.m. 12 p.m. By Appointment Only