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Captain James A. Lovell Federal Health Care Center

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Telehealth Services

Telehealth is the wider application of care management principles to deliver care using health informatics, disease management, and telehealth technologies to facilitate access to care and improve the health of patients with the intent of providing the right care in the right place at the right time.
There are many telehealth services available to FHCC patients. For questions or access to these services, please call 224-610-1122 or 224-610-1242. For questions about telehealth clinics at particular Community Based Outpatient Clinics (CBOCs), please call:
McHenry: 815-759-2306 ext. 86119 or 86126
Kenosha: 262-653-9286 ext. 88900
Evanston: 847-869-6315 ext. 86316

For questions about Home Telehealth, please call: 224-610-1122, 224-610-3661, or 224-610-3414.

Store and Forward Telehealth (SFT)
Store and Forward Telehealth uses technology to securely acquire and store clinical information (like data, images, sound, and video) that is then securely forwarded to or retrieved by a provider at a different time for clinical evaluation.

At Lovell FHCC and all CBOCs, the following SFT Clinics are available:

-Teleretinal Imaging (TRI) or TeleEye Care: TRI-Retinal eye screening for diabetics, or eye screening for diabetic retinopathy, glaucoma, and macular degeneration.

For all CBOCs, the Following clinic is also available:

-Tele-Dermatology: Telehealth nurses takes a picture of the patient's skin concern and sends it to an FHCC dermatologist for evaluation and treatment.

Clinical Video to Home, or VA Video Connect (VVC)
VA Video Connect Enables patients to virtually meet-up with their VA healthcare providers in a virtual medical room, using encrypted video to ensure the session is secure and private. It allows patients to see and talk to their health care team from home or any non-VA setting.

  • Offers patients access to care (potentially sooner); spare them from parking hassles (especially those with mobility issues); save them time, gas money, and loss of wages from missing work.
  • The Digital Divide Consults is orderable in CPRS. The VA offers this pathway to patients who meet criteria for a loaner iPAD or smarthone to use for their video visits.
  • For more information about VVC, please go to VA Video Connect | VA Mobile


Clinical Video Telehealth (CVT)

Clinical Video Telehealth uses technology to securely connect a patient in a VA location with a provider in another VA location. Patients can drive to their local CBOC and see a specialist at FHCC or another VA via teleconference (video) over a secure, encrypted line and secure cameras. 

For all CBOCs, the following CVT group clinics are available:

- MOVE! Weight Management: Group weight-loss program that focuses on education related to food choices, like portion control and understanding food labels.
- Be Active & MOVE!: The exercise component of the MOVE! program, participants engage in weekly exercise classes.
- Diabetes Self Management Education: A nutritionist and pharmacist teach patients how to improve their diabetes self-care.
- Smoking Cessation: A provider engages patients to adopt proven smoking cessation strategies.
- Visual Impairment Support Group: Blind rehabilitation specialist leads a support group that enables visually impaired patients to share experiences and provide each other with encouragement and comfort.

For CBOCs, the following CVT individual clinics are available:

- Nutrition: Offers patients a platform to virtually meet with their FHCC dietitians for nutrition guidance.
- Wound Care: Patient reports to the CBOC and is then connected to a Wond Care nurse at FHCC for wound evaluation and treatment.
- Rehabilitation: A physical therapist, with assistance from the telehealth nurse, provides assistive devices and educates the patients on their proper use.
- Audiology (only in Evanston & McHenry): An audiologist can perform hearing tests and hearing aid fitting and adjustment.
- Mental health: Psychologists offer counseling sessions to patients.
- Pharmacy: A pharmacist conducts follow up visits via video to patients receiving psychotropic medications and oral chemotherapy agents to evaluate the patients' response to therapy.
- Colon cancer screening: A gastroenterologist screens patients for color cancer.
- Nephrology: A nephrologist sees patients for their follow-up visits.

Additional services available to patients via Interfacility Telehealth Clinics:


- Genetic counseling: Through an agreement with the Salt Lake City VA Medical Center, Lovell FHCC patients may be eligible for genetic counseling. Any provider may refer patients for genetic counseling.
- Transplant counseling: Through an agreement with the Kidney Transplant Center in the Iowa City VA Medical Center, patients may receive pre-transplant evaluation.

Remote Patient Monitoring-Home Telehealth (RPM-HT)

The Home Telehealth (HT) nurses enroll patients with uncontrolled chronic diseases and coordinate care using health informatics, disease management and technologies such as in-home and mobile monitoring, messaging and/or video technologies. The goal of HT is to improve clinical outcomes and access to care while reducing complications, hospitalizations, and clinic or emergency room visits for patients in post-acute care settings, high-risk patients with chronic disease or patients at risk for placement in long-term care.

  • Have at least one of the following diagnoses (uncontrolled): anxiety, bipolar disorder, chronic kidney disease (CKD), chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD, dementia caregiver support, depression, diabetes, end stage renal disease with hemodialysis (ESRD with HD) heart failure (HF), high blood pressure (HTN), post hospital discharge, respiratory infectious disease (including COVID-19, not for long haulers).
  • Please call 224-610-3414 for other qualifying criteria.

Contact Info


  • North Chicago

Contact Number(s)

  • 224-610-3661

Hours of Operation

  • Monday - Friday 8:00 a.m. - 4:00 p.m.