Visiting Hours - Captain James A. Lovell Federal Health Care Center
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Captain James A. Lovell Federal Health Care Center

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Visiting Hours

Due to the COVID-19 pandemic, the services on this page may have changed. For up-to-date information, please visit our Operating Status page.

Due to the COVID-19 surge in our community, new visitor restrictions have been implemented. Visitors aren't allowed except on a case-by-case basis in our Community Living Center. This change was made to keep patients, staff, and families safe. Lovell FHCC will continue to monitor the situation daily and adjust our policy as area infection rates improve. For visitation with residents in our CLC units, please contact the social worker, or nurse manager, responsible for the unit for specific guidance. See below for more information.

Under normal circumstances (see CLC information below), the FHCC allows a family member, friend, or other individual to be present with the patient for emotional support during the course of stay. The FHCC allows for the presence of a support individual of the patient’s choice, unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient’s surrogate decision maker or legally authorized representative.

PLEASE NOTE: To protect our patients and others in the facility during the COVID-19 coronavirus pandemic, all visitors will be screened! Visitors will be asked screening questions about their possible symptoms, travel, and may have their temperatures taken.

For additional information about visitation not specified below, please contact the nurse manager for the ward for additional guidelines.

Visiting Hours

Visiting hours for all areas of the FHCC are 11 a.m. to 7 p.m.

Additional information for the Community Living Center (CLC):

Prior to visiting CLC residents, visitors must schedule their in-person visit by contacting the Charge Nurse of the household at least 24 hours in advance of visits (contact numbers are below). The Charge Nurse will provide a COVID-19 screening by phone and discuss additional restrictions. Up to 3 visitors are allowed at once for visits of no more than one hour, and visitors under age 18 are generally not allowed. At this time, off-campus outing with visitors are paused, as a safety precaution. 

CLC, Green House Homes visitation contact information:
134-1b: (847) 456-5574, Room A112
134-2b: (224) 430-5013, 134-3rd room, A309
134-3b: (224) 723-0662, Room A314
133-2b: (847) 878-9327, Room 2A-112
GH 201: (224) 538-8639, Den of GH
GH 202: (224) 538-8589, Den of GH
GH 205: (224) 538-8689, Den of GH
GH 206: (224) 406-6750, Den of GH

If you have any questions or concerns, pleae reach out to the designated Social Worker for the household:

  • Tiffany DeShazor, GH 201, GH 202, GH 206 (224) 610-4612
  • Alex Doty, 134-2b, 134-3b, (224) 610-3791
  • Kimberly Foley, 134-1b, 133-2b, GH 205 (224) 610-5096

Additionally, all staff entering the CLC will be screened for fever (above 100.4F or 38C), cough, or shortness of breath. Only staff who work in the CLC will be allowed in.

Anyone who screens positive for any of these symptoms will not be granted access to the CLC.

In the case of palliative care patients, their visitors may spend time with them on a one-on-one basis, after screening.

Everyone entering the CLC must practice proper hand hygiene before and after entering.

Additional information for Medical and Surgical Units: 

Visitors to the Pediatric unit will be restricted to immediate family only or persons approved by the patient’s parents/guardian. 

Additional information for the Intensive Care Unit:

Each visit is limited to ten (10) minutes in length

Additional information for the Mental Health Unit:

During visiting hours, a staff member will greet you, ask who you wish to visit, ask you to sign in, and explain our contraband policy (certain items are clearly considered contraband in the hospital environment. These include weapons, illegal or unauthorized drugs, intoxicants, flammable items, and items with a sharp edge.  Other items such as a torn sheet or clothing, electrical cords, silverware, wire, etc., may be considered contraband if staff believes the item may be used by a patient to harm themselves or someone else). Visitors are subject to search.  If staff detect that dangerous contraband is present, the visitor (s) will be asked to leave and the medical center Police may be notified. The purpose of the contraband policy is to ensure that each patient on the unit receives necessary care and treatment in a safe and secure environment. Cell phones are not permitted during the visit.

We will always ask our patients for their permission to allow you to visit with them.  It is important to understand that there are times when visiting by family members and others may be restricted for clinical reasons. Visitors are expected to be respectful and considerate toward other patients, staff, and visitors. A display of disruptive behavior will not be tolerated within any unit. Visitors who threaten physical or verbal aggression will be asked to leave the unit by staff.
The daily plan of care and summary of activities for the day are posted on our unit. Also, there will be times when a patient may refuse to receive visitors.

VA General Visitation Policy

The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.